The support service can help you with many problems, large or small. Provided you give us enough information (e.g. your username, the relevant project id, etc.), issues are usually resolved quickly by our competent staff of system experts. Issues that require a deeper knowledge of a scientific nature or specific applications are delegated to our stable of application experts.
Many questions can be resolved by independent research or by consulting our online documentation in the form of FAQs and User Guides. The search function at the top right of this page is a great shortcut. UPPMAX regularly provides training courses, seminars, and workshops to help users develop their skills.