Reduced staff availability over the coming holidays combined with lots of tickets


Most of our staff is on vacation over the coming holidays. You can contact us using regular channels, but response times for support questions might be longer than normal. We are sorry for the inconvenience.

First week of January, most of us are back again.

We also have a lot of tickets about transfer from Milou to Rackham/Bianca and we think there might be hundreds of last minute requests in January. Be prepared the process of getting a transfer project takes some time.

If you want to continue your Milou project, make sure you have applied for a storage project and compute project on Rackham (for non-sensitive data), or a project on Bianca (for sensitive data).

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